Frequently Asked Questions
We offer free shipping on all orders.
All of our products are uniquely produced once ordered, please allow production time before your order is shipped out. Once shipped, delivery will varies within 3-7 business days.
As soon as the tracking information becomes available, an automated email will be sent to your inbox.
Wrong shipping address?
We strongly encourage to verify your address before placing the order. If this happens, please reach out to our support team immediately: firstname.lastname@example.org and we'll try our best to redirect your order. If your order has been prepared for shipping, please note that address change is not guaranteed to be possible at this stage.
Says delivered but didn't get it?
We are are not responsible for any loss due to shipping. Please reach out to your local delivery service with a tracking number to locate the package. Our support team is happy to help you locate your tracking number.
Although we love to connecting with our international followers, we are only able to offer shipping within the United States at the moment. We are constantly growing our brand and international shipping is at the top of our priorities. Please sign up for our newsletter to be informed as soon as international shipping becomes available.
Production and shipping may be experiencing delay due to COVID-19 as we work with independent production companies and fulfillment centers. Please allow extra time to receive your oder. We apologize for any inconvenience this may cause. If you need help locating your order or check on the production process, don't hesitate to reach out to our support team: email@example.com. Thank you!
Returns and Cancellations
Returns and exchanges
We are a small business which means products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply don’t like the product. Items sent back to us without first contacting the Support Team will not be accepted.
If your order has not been sent to production, our support team firstname.lastname@example.org will do their best to help you cancel the order for a refund. If your order has entered the production process, we are unable to cancel the order.
Add, Edit or Remove products from your order?
- It is possible to add, edit or remove products from your order if the order has not been sent to production. To make changes to your order, please email: email@example.com.
- Unfortunately it is not possible to make changes to your order once it has been sent to production.
Not satisfied with your order?
Please drop a feedback to our support team: firstname.lastname@example.org
Received damaged or defective item?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Send a message to our support team within 7 days of delivery for a replacement: email@example.com
To be eligible for a replacement, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to send our Support Team photos of your damaged items as well as the receipt or proof of purchase.
We will notify you once we’ve received and inspected your items, and let you know if the replacement was approved or not. If approved, you’ll receive an automated message once your new order is shipped. Please remember it can take some time to fulfill the new order as each and individual product is uniquely produced for every order.